Reputation Platform – That’s why we launched Anywhere

That’s why we launched Anywhere Feedback, which allows us to integrate critical third-party data into the reputation platform and display it perfectly in our own solutions and reports. The reputation platform is a true one-stop store for customer journey management, helping turn customer feedback into a competitive advantage. Our new Talking Surveys offering allows you to capture customer feedback through short, discreet text messages. Conversational surveys can turn customer reviews into pre-popular Google rankings after just a few phone calls – an effective way to create even more social proof for your brand. We all want to gather as much information about our customers as possible, but consumers have developed an aversion to lengthy surveys, and many turn to emails asking for action. This approach makes it easier for customers to respond to their surveys, resulting in faster response times and much higher response rates than email surveys. Our platform helps you take clear action on the information you see, and it all starts with Reputation Score X, your company’s personal coach. You may have noticed the new Reputation brand, but that’s not all today! We’ve also been working hard over the past few months to add a lot of new features to our product line. As the name suggests, Experience Insights collects all of your survey and research data in one place and then applies highly accurate textual analysis to understand what customers are saying about specific topics. With Experience Insights, you can identify specific trends in the opinions and feelings of your customers. This updated solution, which is currently in beta, will show you your competitors’ scores, stars, ratings and feedback and what you can do to overcome them. Are you wondering how your competitors are doing? Thanks to the Competitor’s Report, you can now get a closer look at reactions to your products and brands. Reputation Score X shows you where you are today with an easy-to-understand performance metric, gives you details on how you got there, and recommends actions to improve. Reputation has a whole new look and feel. Learn how feedback contributes to business progress. You can discover most of these improvements on the platform today, or contact your account manager for more information.