Digital Transformation – Nearly half of companies say that

Nearly half of companies say that improving customer experience and satisfaction is the most important driver of digital transformation. These 100 statistics highlight the growth and importance of digital transformation, its impact on the customer experience, and the challenges and opportunities in the digital future. Digital transformation and a focus on the customer experience can provide a 20-30% increase in customer satisfaction and a 20-50% economic gain. Digital transformation and customer experience go hand in hand. Companies with the strongest multichannel experiences retain an average of 89% of their customers, compared to 33% of companies with weak multichannel experiences. Employees at companies with fewer than 100 employees are nearly three times as likely to say their digital transformation has been successful as those at companies with more than 50,000 employees. 39% of executives believe their company will benefit more from digital transformation initiatives within three to five years. His first book was More is More: How Better Companies Work More and Continue to Create Customer Experiences That Work for Your Appetite. “Blake’s clients include Comcast, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Omron, Verizon, Adobe and many others. 62% of companies view the contact center customer experience as a competitive advantage. 86% of companies see cloud technology as the key to digital transformation. 84% of customer-centric companies favor mobile customer service. 70% of companies have or are in the process of developing a digital transformation strategy. 59% of companies that haven’t started digital transformation fear it’s too late. By 2019, companies will spend a total of more than $2 billion on digital transformation.