Consumers Expect Immediate – Small Business Trends was

Small Business Trends was founded in 2003 and is an award-winning online publication for small entrepreneurs, entrepreneurs and people who interact with them. The report shows that consumers need a comprehensive communication solution that enables them to communicate with marketing, sales and customer service departments. Michael Guta is editor-in-chief of Small Business Trends magazine, which focuses on business systems, gadgets and other small business news. When it comes to customer service, 90% of respondents say the immediate answer is important or very important. And all channels must be used to provide a complete customer story so that the context and future business strategy can be presented. Slow response and failure to solve the problem online were noted by 19% and 14% of consumers respectively. For employees in these companies, the survey showed that they spend 10% of their time on offline systems to respond to customer requests. And this group rated the immediate response of the companies they deal with as important or very important. According to John, that slow connection means slow growth, which is amplified by different silo systems. The problems that companies face with accessibility are mostly related to slow communication. Digital technology has allowed consumers to demand more from the companies they do business with. If this is a live conversation, then yes, I expect an immediate answer. With the right channels of communication, companies can contact their customers and potential customers to better serve them and learn more about them.