Online Reputation Management – If the people assigned to

If the people assigned to the general queue are best suited to handle “their” ticket, your automation rule might be as follows: “Create one ticket for every 1 star and assign it to the general queue. “‘ You could go on and add another rule that increases the amount of s not closed within a certain period of time. Another example: to provide the best response to complaints, we can implement the following rule:If a customer complaint ticket is not closed within an hour, move that ticket to the queue. “In addition, we can implement an alert to inform the queuing team of new tickets added to your queue. Actions allows teams to quickly solve problems by completing tasks on an assigned ticket, either through Reputation.com Action Module is a way to centralize ticket management for multiple publishers and networks, while creating automated workflows with customizable business rules. Once the queues are selected, you can start the ticket creation process and solve Sully’s problem. If you solve Sally’s problem in time, you can even customize your star rating to match your positive experience. Companies can create different queues depending on the nature of the problem so that the right team can solve it in time. What if a team can’t handle the ticket? Think about what other teams can do to help you. What’s next? How do you get the project started? We divide Reputation.com’s action plan into three parts: people, process, and technology. The queue determines which teams have to answer the ticket. This helps empower the parties and ensures that Sally gets his problem on time. Closing the ticket is the final step to closing the queue at Sally’s request. Even better, she has decided to invest in a Reputation Experience Management solution and use actions to avoid it.